Refunds & cancellations

Contact us with the booking details

Email info@cheapflightscorner.com, call 020 7096 0386, or write to Bright Travel Services Limited, 38 Applegarth, New Addington, Croydon, England, CR0 9DB. Please quote your booking or enquiry reference and the lead passenger’s name.

State whether you want to explore options or authorise a cancellation. Identify each affected traveller, the journey and departure date. For urgent or same-day travel, call and contact the airline through its official channels; do not rely solely on an unread email or WhatsApp message.

We acknowledge and review requests, then confirm the action taken. Sending a form does not automatically cancel a ticket or reserve an alternative. A refund request may also require the ticket to be cancelled; we will explain this before taking a voluntary action.

If you choose to cancel

Voluntary cancellation is assessed under the conditions agreed for your fare, hotel or package. The refundable amount may be reduced by a disclosed supplier cancellation charge and an agreed agency service fee where lawful. We will explain the calculation, identify each charge and distinguish supplier charges from our own fees.

A non-refundable fare can restrict recovery of the fare itself; some unused taxes or charges may still be recoverable depending on the ticket and applicable law. Ask for a breakdown. We do not apply a blanket “no refunds” rule to situations where the law provides a refund.

Travel services such as passenger transport and accommodation for specified dates are not generally covered by a universal 14-day online-shopping cancellation period. Any specific contractual cancellation window or statutory travel right still applies.

Changing dates, routes or passenger details

Changes depend on the supplier’s rules and availability. A new fare, fare difference, change penalty or disclosed service charge may apply. Some tickets require cancellation and purchase of a new ticket instead of a change. We will seek your agreement to the available option and its total cost before processing it.

Airlines often distinguish a spelling correction from transferring a ticket to a different person. A requested correction is not guaranteed until confirmed. Check all passenger information before authorising ticket issue.

When an airline cancels or significantly disrupts a flight

Where UK air-passenger rights apply, an airline cancellation normally gives you a choice between reimbursement and an alternative journey under the applicable rules. Care, assistance and compensation may also apply depending on the circumstances. We can assist with a booking we issued, but the operating airline has its own legal duties.

Where the legal seven-day reimbursement requirement applies, it is not replaced by a longer general processing estimate in our terms. A supplier’s delay in returning funds does not override a legal obligation that applies to us. We will explain who is responsible for the refund and the progress of your request.

Choosing a refund can end the right to travel on the cancelled booking. Review the options before accepting one. See the CAA cancellation guidance for the rights relevant to your journey.

Package cancellations and unavoidable circumstances

If a package organiser cancels a package, or a traveller validly terminates under a statutory right that requires a full refund, the applicable Package Travel Regulations generally require reimbursement without undue delay and within 14 days of termination. The organiser cannot make that legal deadline depend on receiving money back from its suppliers.

In certain circumstances, unavoidable and extraordinary events at the destination or its immediate vicinity that significantly affect the package or carriage to the destination can give a right to terminate before departure without a termination fee. Other cancellations may carry an appropriate, justifiable fee. Eligibility depends on the facts and applicable regulations.

We will identify whether we are acting as organiser or agent and explain the appropriate process. See official package refund guidance.

Deposits, instalments, no-shows and unused services

A deposit or instalment is dealt with according to the arrangement agreed at purchase and any overriding legal rights. Check whether funds paid were for an issued booking, a reservation, an agency service or a future purchase. We will provide the relevant calculation rather than assume every deposit has the same treatment.

Missing a departure, failing to use a room or leaving early does not automatically create a refund entitlement. Suppliers may treat this as a no-show and cancel later services. Contact us immediately if you cannot travel; an insurance claim may be relevant depending on your cover.

Payment of refunds, vouchers and evidence

We confirm the approved amount, deductions, responsible party and expected payment route in writing. Refunds are normally returned to the original payment method or payer after appropriate verification. If that route is unavailable, we will agree a secure alternative. We will not ask you for a card security code or banking password to process a refund.

Where you have a right to a cash refund, a voucher or credit note is an option only if you choose to accept it. Check its expiry, restrictions, issuer and protection before agreeing. Bank processing time can affect when an authorised payment appears, but does not replace a statutory reimbursement deadline.

Keep confirmations, tickets, receipts and correspondence. If you approach your bank, insurer or another dispute process, give accurate details of any refund already received so the same loss is not recovered twice.

If you disagree with a decision

Ask us for the fare condition or contractual basis, a charge breakdown and the reason for the decision. Send your complaint to the contact details above, with the remedy you seek. We will review it and identify any applicable escalation route. This policy does not remove your statutory rights or access to lawful independent remedies.