Booking terms & conditions

Who you are booking with

Cheap Flights Corner is a trading name of Bright Travel Services Limited, a company registered in England and Wales under company number 10884635. Our registered office is 38 Applegarth, New Addington, Croydon, England, CR0 9DB. References to “we”, “us” and “our” mean that company trading as Cheap Flights Corner.

We arrange travel services and are not an airline. Airline names and logos identify travel choices and do not represent an official airline website, helpline or endorsement. The supplier, our role and the contractual arrangements applicable to your purchase will be identified before you book.

Email info@cheapflightscorner.com, call 020 7096 0386, or write to Bright Travel Services Limited, 38 Applegarth, New Addington, Croydon, England, CR0 9DB. Please quote your booking or enquiry reference and the lead passenger’s name.

Enquiries, quotations and contract formation

Submitting a website form asks our team to contact you. It does not reserve a flight or hotel, issue a ticket, take payment or confirm availability. Displayed flight options and Umrah itineraries are planning information unless expressly confirmed as a bookable offer.

A quotation is subject to the availability, validity period and terms stated in it. A booking becomes binding only at the stage specified in the written offer and confirmation. Please distinguish a provisional reservation or payment acknowledgement from a final booking confirmation and issued e-ticket.

We will explain the arrangements and any payment or ticketing deadline before you commit. If availability or price changes before acceptance, we will obtain your agreement to the revised proposal; you do not have to accept an unconfirmed alternative.

Your information and authority

The person making the booking must be at least 18 and authorised to act for all travellers. Give names exactly as shown on the passports to be used, accurate dates of birth, nationality and contact details, and any requirements relevant to the journey. Obtain the other travellers’ authority before sharing their information.

Check the dates, airports, passenger names, flight numbers, accommodation, baggage and itinerary as soon as you receive them. Tell us promptly about an error. A correction after issue may involve supplier charges or a new booking, but you remain entitled to remedies for errors for which we are responsible.

Prices, deposits and instalments

Your written proposal will show the total price, currency, mandatory charges, included services and any separately payable extras. Optional seats, additional baggage, meals, transfers, visa services and agency service fees must be identified before you agree to buy them.

Where a deposit or instalment arrangement is available, its amount, due dates, refund conditions and effect on ticketing will be set out in writing. Paying towards a future purchase does not by itself guarantee a fare, an issued ticket or a continuing reservation. We will explain whether your price is fixed or still subject to a later quotation.

Please meet agreed payment deadlines. If payment is late, suppliers may withdraw a hold or availability may change. We will explain the consequences and any applicable charges under the agreed terms. We do not impose charges that override your statutory rights.

Payments and payment security

Only pay using the method and verified payment details provided for your booking. Confirm any unexpected change of bank details by calling our published telephone number. Website enquiry forms do not collect full payment-card numbers or security codes. Never send card security codes, passwords or complete card details through enquiry forms, ordinary email or WhatsApp.

Where a payment processor is used, its secure payment page and applicable terms govern the payment step. Payment authorisation is not proof that tickets have been issued. Retain your receipt and final travel documents.

Supplier terms and our role

Airlines, hotels, transfer operators and other suppliers have their own conditions, including fare restrictions, baggage rules, check-in deadlines, hotel policies and cancellation charges. We will identify the relevant supplier and make the applicable terms available before booking.

Where we act as an agent, the travel service contract is normally with the named supplier or organiser; we remain responsible for our own agency service. Where we are the organiser of a package, the applicable organiser duties and traveller rights apply. The substance of the arrangements and the law determine your protection; a label in these terms does not remove it.

Flights, connections, baggage and special requests

Check the operating airline, all departure and arrival airports, terminal details and local times. Overnight arrivals and time-zone differences may change the calendar date. Separate tickets can carry different connection and disruption risks; ask us to clarify whether your itinerary is on one through-ticket.

Baggage depends on the issued fare and operating carrier. Cabin bags, checked bags, sports equipment and excess baggage may be charged separately. Seating requests, meals, adjoining rooms, views and other preferences are requests unless expressly guaranteed in your confirmation.

Tell us about mobility or other assistance requirements as early as possible. We will discuss the information required and seek confirmation from the relevant provider. Please also meet the airline’s check-in, assistance and boarding procedures.

Passports, entry rules, visas and Umrah

Each traveller must hold the documents required for the destination and every transit point. Check passport validity, visas, entry permissions, health requirements and the consequences of your nationality or residency before travelling. We can discuss travel-document requirements, but government and supplier rules can change and approval is not guaranteed.

For Umrah, confirm the named hotels, room occupancy, meal basis, approximate location, transfers and any visits included in your proposal. Star categories and destination photographs are not guarantees of a specific hotel, walking distance, room, view or service. Discuss Nusuk and pilgrimage requirements using current official sources. Any visa assistance is subject to the authority’s decision and the scope agreed in writing.

Consult FCDO travel advice, the relevant embassy and official destination guidance. We recommend suitable travel insurance from the time you commit to travel, including appropriate cancellation and medical cover.

Changes, cancellations and missed departures

Contact us promptly if you want to change or cancel. Your request must identify the booking, affected travellers and the action required. An acknowledgement that we received a message does not confirm that a supplier has processed a change or cancellation.

We will explain available options, fare differences and applicable supplier or agency charges before you approve a voluntary change. Some fares are non-changeable or restrict refunds. If you do not travel or miss a flight, the supplier may cancel subsequent sectors. Contact us and the airline immediately; do not assume the return ticket remains valid.

Our Refunds & cancellations policy explains the process and the distinction between voluntary cancellation and supplier disruption. Statutory rights take precedence over conflicting restrictions.

Package travel and financial protection

Where your arrangements are a package or linked travel arrangement under the applicable regulations, we will provide the required pre-contract information and identify the organiser, responsibilities and applicable insolvency protection. A flight-only booking does not automatically carry the same protection as a package.

Do not assume a booking is ATOL protected because it includes travel or is advertised on this website. If your purchase is ATOL protected, the relevant ATOL holder and protection must be identified and you should receive the appropriate ATOL Certificate. Check the certificate describes the services you bought. We do not claim a particular ATOL or trade-association membership number in these terms.

Applicable package rights can include information before booking, assistance, remedies for a failure to perform, and cancellation or refund rights in specified circumstances. These terms do not limit those rights.

Disruption and circumstances outside our control

Airlines and other suppliers may change or cancel services. Tell us promptly about any notice you receive, and keep your contact details current. We will explain the available options for bookings we handle. The relevant carrier or organiser remains responsible for the duties imposed on it by law.

Disruption caused by weather, security events, government restrictions or other extraordinary circumstances may affect compensation entitlement, but does not automatically remove rights to refunds, rerouting, care or assistance. The rights depend on the circumstances and the law applicable to your journey.

Responsibility, complaints and your rights

We will exercise reasonable care and skill in providing our service. Nothing in these terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other responsibility that cannot lawfully be excluded. Your statutory consumer and travel rights are unaffected.

If something is wrong during travel, contact the supplier or its local representative promptly so it has a reasonable opportunity to help, and contact us where we arranged the service. Keep supporting information and receipts. After travel, send a clear description of your complaint and the outcome you seek to our published contact address.

We will investigate and explain our response. If a complaint remains unresolved, we will identify any applicable dispute-resolution route and whether we are required or willing to use it. We do not require you to give up a lawful complaint, card-provider remedy or court remedy.

Website use, applicable law and updates

Use this website lawfully and provide accurate information. Automated abuse, unauthorised access and submission of another person’s details without authority are prohibited. We may apply proportionate security and submission limits to protect the service.

These terms are governed by the law of England and Wales, subject to mandatory protections available to you. If you are a consumer resident elsewhere in the UK, you may bring proceedings in the courts available to you under applicable law. We do not remove mandatory rights available in your country of residence.

The terms supplied when your booking is agreed apply to that booking. Later website changes do not retrospectively replace them. We review this page when our services, processes or legal obligations change.